We need to fix your Microsoft account on Windows 10/11

June 2024 · 10 minute read
Fix your Microsoft Account error

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    • Occasionally, when trying to access various Microsoft apps (such as Windows Mail or Calendar) you might get the following message: We need to fix your Microsoft account.

    A variation of the message might say that your account needs updating. Which will prevent you from accessing the respective apps.

    The Microsoft account problem affects both desktop and mobile versions of Windows 10, so today we’re going to show you how to fix it. But first, let’s see why this happens in the first place.

    Why does my Microsoft account need fixing and why would Microsoft ask me to change my password?

    While many users suspect it is a scam (and we cannot blame them considering the increase of hacking attacks over the last years), the answer can be a lot simpler (and less troublesome).

    In an effort to strengthen security, Microsoft implemented a feature that requires you to change your password every 72 days. Now, this check should be optional, but many complained that they can disable it.

    Here’s what we suggest:

  • Use the Taskbar to open the Computer Management app.
  • Double-click on Local users and groups and open the Users section.
  • Next, select the problematic account and enable the Password never expires option.
  • Finally, press OK to save and close compmgmt.msc.

    • We also recommend you turn off the Shared Experiences feature in order to get rid of the error stating we need to fix your Microsoft account (your password has probably been changed).

    What can I do to fix my Microsoft account?

  • Log in with your Microsoft account
  • Use your regular password instead of a PIN
  • Check your account settings
  • Confirm your Microsoft Account security information
  • Check your email accounts
  • Convert your Microsoft Account into a local account
  • Change your privacy settings
  • Verify your account
  • Use the Microsoft Accounts troubleshooter
  • Use the Group Policy Editor

    • 1. Log in with your Microsoft account

    If you’re getting the You need to fix your Microsoft account message, you can fix it by logging in with your Microsoft account. According to users, the issue appears when using your local password to log in to Windows 10.

    However, you can fix the problem by using your Microsoft ID and password to log in to Windows 10. After doing that, the message will be removed completely.

    2. Use your regular password instead of a PIN

    Many users prefer using a PIN to sign in because it’s easier to remember than a long password. Although using PIN has its advantages, many users reported that they can fix the problem simply by using their regular password instead.

    It seems that there’s a problem with PIN that causes this message to appear, but after using the regular password the issue was completely resolved.

    3. Check your account settings

  • Press Windows Key + I to open the Settings app.
  • When Settings app opens, go to the Accounts section and choose Email & app accounts from the menu.
  • Check your email accounts to see if everything is in order.

  • According to users, you may accidentally change your configuration sometimes, therefore it’s advised to navigate to this section and check if everything is in order.

    A few users suggest removing the email account from the Accounts used by other apps section. Other users report that they fixed the problem by removing their Live account, so you might want to try that as well.

    If you can’t sync emails on Windows 10, check out this article that will help you solve the issue.

    4. Confirm your Microsoft Account security information

    According to users, this issue occurs even for users using a local account. In addition, the issue can also affect you even if you don’t have any additional devices.

    To fix this problem, you need to log into your Microsoft Account and confirm your security information. After doing that, you’ll receive a confirmation code via email.

    Use the confirmation code to verify your identity and the issue should be resolved completely.

    5. Check your email accounts

    According to users, the You need to fix your Microsoft account message can appear if you have more than one Microsoft account. If you associate a new email account with your Microsoft account you can experience this problem.

    This can be a problem especially if you used your old email account while installing Windows 10.

    By adding a new Microsoft account, Windows 10 won’t know which email account to use and you’ll get this or a similar error message. To fix the problem, you need to log in to your Microsoft Account and add the email address you used when installing Windows 10.

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    Now set the old email account as the default one and check if the problem still persists.

    6. Convert your Microsoft Account to a local account

  • Press Windows Key + I to open the Settings app.
  • Go to the Accounts section. Now navigate to the Your info tab.
  • Click on Sign in with a local account instead.
  • Enter your password and click Next.
  • Now enter a user name for your local account and click Next.
  • After doing that, click the Sign out and finish button.
  • Now log into Windows 10 with your local account.

    • If the user account is currently disabled and cannot be used, follow the simple steps in this amazing guide to solve the problem with ease.

    After doing that, you need to open Microsoft Store and log in with your Microsoft account. Once you log into Windows Store, you need to convert your local account back to Microsoft account. To do that, do the following:

  • Open the Settings app and navigate to Accounts > Your info.
  • Click on Sign in with a Microsoft account instead.
  • Enter your local account password if you’re asked to. Click Next.
  • Now enter your Microsoft account sign in information and click Next.
    • If needed, you can also create a new Microsoft account.
  • You might be asked to verify your account.
    • Choose a verification method and click Next.
    • Enter the verification code you receive and click Next.
  • If everything is in order, click the Switch button to finish the process.

    • As you can see this is a rather simple procedure, and after converting to a local account the issue should be completely resolved.

    Several users suggested you can fix this problem simply by creating a Microsoft account. Keep in mind that this method only works for users that don’t have a Microsoft account.

    If you have a local account, you can easily create a new Microsoft account by following the similar steps from above.

    7. Change your privacy settings

  • Open the Settings app.
  • Navigate to Privacy > General.
  • Locate Let apps on my other devices open apps and continue experiences on this device and Let apps on my other devices use Bluetooth to open apps and continue experiences on this device and turn them off.

    • After turning these two options off, check if the problem is resolved.

    Read more about this topic

    8. Verify your account

  • Open Settings app and go to Accounts > Your info.
  • After doing that, click Verify.
  • Now select the desired verification method and click Next.
  • After that, you’ll get a confirmation code. Enter the code to verify your account.

    • After you verify your account, check if the problem still persists. Keep in mind that you should use the email address or phone number you entered when creating your Microsoft account.

    9. Use the Microsoft Accounts troubleshooter

    According to users, you might be able to fix the You need to fix your Microsoft account message by using the Microsoft Accounts troubleshooter. To do that, follow these steps:

  • Download the Microsoft Accounts troubleshooter.
  • Start the application.
  • Check Apply repairs automatically option and click Next.
  • The troubleshooter will now scan your account and fix any potential problems.

    • After running the troubleshooter, any account issues should be resolved, including the You need to fix your Microsoft account message.

    10. Use the Group Policy Editor

  • Press Windows Key + R and enter gpedit.msc.
    • Press Enter or click OK.
  • When the Group Policy Editor opens, navigate to the User Configuration > Administrative Templates > Start Menu and Taskbar > Notifications in the left pane.
    • In the right pane, double-click Turn off toast notifications.
  • A new window will appear.
    • Select Enabled and click Apply and OK to save changes.
  • After making the changes, close the Group Policy Editor.

    • Keep in mind that this solution won’t fix the core problem, but it will prevent the message from appearing. Additionally, it will remove the troublesome notification but it will also remove all other toast notifications.

    This isn’t the permanent solution, but if you’re annoyed by that message you might want to disable it by using this solution.

    Learn how to edit the Group Policy like an expert with the help of this useful guide.

    11. Check your password

  • So open the app that’s causing the problem.
  • Select Fix account in the notification bar at the top of the app.
  • If your password is incorrect, you’ll see a message asking you to update your password.
  • Enter the new password and choose Done.

    • The pop up message about your account might also appear due to an incorrect password.

    You need to fix your Microsoft account on Windows Phone

    1. Move problematic apps to your phone’s memory

    According to users, you can fix the You need to fix your Microsoft account message on Windows Phone simply by moving applications to your phone’s memory since some applications won’t update due to this error message.

    To fix this problem, you need to move those applications to phone memory and try to update them again. After doing that, the issue should be completely resolved.

    2. Verify your email

  • Navigate to Settings > Accounts > Email & App Accounts.
  • Tap the Fix option and follow the instructions to verify your account.

    • After you verify your account again, check if everything is working properly.

    3. Configure Cortana

    A few users reported that you can fix the You need to fix your Microsoft account message simply by configuring Cortana.

    After you configure Cortana on your phone, the problem should be completely resolved.

    That’s about it. Hope that one of the solutions in this guide helped you solve the You need to fix your Microsoft account message.

    If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

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