Why can't Windows verify the certificate?

July 2024 · 2 minute read
Windows doesn't have enough information to verify this certificate

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    • Issues with domain certificates are quite common. In most cases, the problems with the certificate verification occur due to lack of proper certificates installed on your system. Consequently, the same goes for Windows doesn’t have enough information to verify this certificate error. You can resolve this error by reinstalling affected certificates.

    How to resolve the certificate verification issue on Windows

    As we already stated, this problem occurs when either intermediate or root certificates are not installed as intended. An obvious solution is to reinstall the certificates. This is easily by checking the state of certificates, where all Root and Intermediate certificates should come with the This digital signature is OK verification.

    Install root certificates on Windows 10 with ease by following these guides.

    Since this usually appears on Internet Explorer, here’s the procedure how to install required certificates in no time:

  • Click on these 2 links respectively to download the necessary certificates.
    VeriSign_Class_1_Public_Primary_Certification_Authority _G3.cer
    Symantec Class 1 Individual Subscriber CA – G4.cer
  • Save the certificates to desktop.
  • Double-click on the certificate files one by one and run it.
  • Click Install Certificate.Windows doesn't have enough information to verify this certificate
  • In the Certificate Import Wizard, click Next, and select Place all certificates in the following store.
  • Click Browse.
  • Select Trusted Root Certification Authorities for Symantec_Class_1_Public_Primary_Certification_Authority _G3.cer
  • For the Symantec Class 1 Individual Subscriber CA – G4.cer, select Intermediate Certification Authorities.
  • Confirm the selection and click Next.
  • Click Finish and you are done.

    • If you want to check whether all certificates are properly installed, follow these steps:

  • Open Internet Explorer.
  • In the top right corner, click on the cog-like icon and open Internet Options.
  • Select the Content tab.
  • Choose Certificates.
  • Click on the Personal tab.Windows doesn't have enough information to verify this certificate
  • You should see all certificates and they should say This digital signature is OK.

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