Salesforce not working in Chrome? Try these solutions

On some occasions, Salesforce stops working in Chrome.
Restoring Salesforce is not difficult and we're walking you through the steps.
Be sure to check our Browsers Hub for more guides and recommendations.
You might find some useful articles on business software in the Business section.

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Salesforce supports almost all the major modern web browsers, including Chrome. However, some users have reported that Salesforce won’t work in this browser.

The reason for this issue can be related to bad cache or browser incompatibility with Salesforce. If you have encountered the same problem, this is the article you need.

Below, we have listed a couple of troubleshooting tips to help you resolve the Salesforce problem with ease.

What can I do if Salesforce won’t work in Google Chrome?

Quick Tip

Before we jump to the solutions, we’d like to recommend opening Salesforce in another browser.

On this note, we suggest trying the Opera browser, since it’s faster, and considerably lighter compared to Chrome.

Opera is free to install and use, and it comes with multiple exclusive features including ad blocker, built-in messenger apps, customizable speed dials, separate workspaces, or visual bookmarks.

To protect your identity while browsing, Opera includes a free VPN, with no subscription or traffic limit. This way, you’ll be able to access any program, from anywhere across the globe.

Opera

Improve your workflow today by using Salesforce in Opera and take advantage of all the exclusive features of this browser.

1. Clear bad browser cache

Launch the Google Chrome browser.

Click on the Menu icon and select Settings.

From the left pane, click on Advanced to expand the options.

Click on the Privacy and Security tab.

At the bottom, click on the Clear browsing data option.

On the Clear Browsing Data window, select the time range.

Check Browsing history and Cookies and other site data boxes.

Click on the Clear Data button.

Modern web browsers are configured to perform automatic cleanup to prevent data buildup resulting in network issues.

Clearing the cache and browsing data can help you resolve the issue if Salesforce was working fine earlier.

2. Check Chrome extensions

Launch Google Chrome.

Press Ctrl + Shift + N to open a new Chrome window in Incognito mode.

Now try to access the Salesforce website and check for any improvements.

If you are able to access the website in incognito mode, it is possible that one of the installed Chrome extensions is causing the issue.

If you can’t access the Incognito mode in Chrome, take a look at this handy article and fix the problem in no time.

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Diagnose the bad extension

Launch Google Chrome.

Click on the Menu icon (three dots in the top right corner).

Select Extensions from the options.

Disable the most recently installed extensions. (If you don’t have any recently installed extensions, then start disabling all the extensions one by one.)

Next, enable the most used extensions. After that try accessing the Salesforce website.

Do this until you find the problematic extension.

Some extensions like Groupbuy service add-ons can block access to some sites to avoid conflicts. By performing the above steps you can find and remove the troubling extension from Chrome.

Looking for Chrome extensions to protect your privacy? Check out this extensive list

3. Allow third-party cookies

Open the Chrome menu and select Settings.

Click on Advanced to expand the options.

Select the Privacy and Security tab.

Scroll down and click on Site Settings.

Click on Cookies and site data.

Make sure Block third-party cookies option is disabled. If not, toggle to switch to disable the option.

4. Restore to default/reinstall Chrome

Restore Chrome settings

Open the Chrome menu.

Select Settings.

Click on Advanced to expand the options.

Select the Reset and clean up tab.

Click on Restore settings to their original defaults option.

When the warning message appears, click on Reset Settings.

Reinstall Google Chrome

Type control in the Windows search box.

Click on Control Panel.

Click on Programs > Programs and Features.

Select Google Chrome and click on Uninstall.

Download and install a fresh copy of Google Chrome from the official website.

Make sure to restart the computer after installing Google Chrome. To see how to install Chrome properly, be sure to check our in-depth Chrome installation guide. After the restart check for any improvements.

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.

Hopefully, at least one of the steps in this article helped you access Salesforce in your Chrome browser.

For any other questions or suggestions, don’t hesitate to reach us using the comments section below.

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